Short Term Rental platforms like AirBNB have dedicated customer care teams, verification and vetting systems, and work with major financial markets to make thousands of transactions per day. Often, complaints , scams and fraudulent listings are not properly investigated or resolved as the web-platform has more of an interest in maintaining profits and building brand awareness instead of helping customers and ensuring proper laws and safety rules are adhered to.
BNB PI wants to hear from you. Leave a comment here if you want to issue a warning or report an incident so others may have additional resources when doing their due-diligence on a short term rental, a host, or a guest.
Illegal listings, fraudulent hosts, and poor customer service can ruin vacations and cause financial and emotional pain and suffering. If you have encountered fraud, scams or poor customer service from a host, guest, web-platform or STR rental system you can help others by reporting your comments and feedback here.
BNB PI reserves the right to edit postings to ensure legality and fairness. This is not a court of law and while we do encourage feedback to assist in reporting fraudulent or improper hosts, listings and customer service we must consider that all parties have a right to be heard.